Refund policy

We have a 14-day return policy. This means you can request a return within 14 days of receiving your order.

To be eligible for a return, the item must be in the same condition in which you received it: unworn, unused, with tags attached and in its original packaging. You will also need the receipt or another form of proof of purchase.

To start a return, contact us at info@wristo.nl. If your return is approved, we will send you a return label and instructions explaining how and where to send your package. Items returned to us without first requesting a return will not be accepted.

If you have any questions about a return, please contact us at info@wristo.nl.

Damage and issues

Please inspect your order as soon as you receive it. Contact us immediately if an item is defective or damaged, or if you received the wrong item, so we can work with you to find a solution.

Exceptions and non-returnable items

Certain items cannot be returned, including perishable goods such as food, flowers or plants; custom-made products such as special orders or personalised items; and personal care products such as beauty products. We also do not accept returns of hazardous materials, flammable liquids or gases. Please contact us if you have questions about a specific item.

Unfortunately, sale items and gift cards cannot be returned.

Exchanges

The quickest way to receive the item you want is to return your current item and, once the return has been approved, place a new order for the desired item.

14-day cooling-off period in the European Union

Regardless of the above, if your order is shipped within the European Union, you have the right to cancel or return it within 14 days without providing a reason. The item must be in the same condition in which you received it: unworn, unused, with tags attached and in its original packaging. You will also need the receipt or another form of proof of purchase.

Refunds

Once we have received and inspected your return, we will let you know whether your refund has been approved. If approved, the amount will automatically be refunded to your original payment method within 10 working days. Please bear in mind that your bank or credit card company may need additional time to process and credit the refund.

If more than 15 working days have passed since we approved your return, please contact us at info@wristo.nl.