Returns and refunds policy

We want you to be completely satisfied with your purchase from Wristo. If you are not satisfied with your order, we are here to help.

Returns

You have 14 days from the date you received your item to return it. To be eligible for a return, your item must be unused, in the same condition as when you received it, and in its original packaging.

To start a return, contact us at:

Wristo

Email: info@wristo.nl

Website: www.wristo.nl

Include your order number and the reason for the return in your message. Return shipping costs are your responsibility.

Refunds

Once we have received and inspected your returned item, we will let you know whether your refund has been approved or rejected. If approved, your refund will be processed and the amount automatically returned to your original payment method within 14 days.

Exchanges

If you received a defective or damaged item, contact us immediately at info@wristo.nl so we can resolve the issue.

Non-returnable items

Personalised or custom-made items cannot be returned unless they are defective.

Late or missing refunds

If you have not received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. If you have done all of this and still have not received your refund, contact us at info@wristo.nl.